EMERGENCY SERVICE REQUESTS
For emergency service requests, please call the Kolter Urban Customer Service Department at (561) 267-7618.
WHAT QUALIFIES AS AN EMERGENCY SERVICE REQUEST?
Emergencies are defined as problems that require immediate action to protect you, your family members and invited guests from harm and to avoid damage to your residence.
These problems include:
- A plumbing leak which requires that the water supply be shut off to avoid serious damage.
- The plumbing drain system in the entire residence stops working. This includes sinks, toilets, and tubes that are not functioning properly.
- A total electrical failure.
- Water intrusion from another residence.
In case of an emergency, your first step should be to protect your family members and invited guests from harm. Once you are sure of everyone’s safety, you should take the steps to minimize any type of damage that may occur. Damage from a plumbing leak can be reduced by turning off the water main to the residence.
Do not postpone addressing an emergency.
If the property management team is available contact them as well for immediate help to minimize any type of damage that may occur.
A malfunctioning hot water tank, air conditioner, or appliance is not considered an emergency, but we do understand the inconvenience these can cause, so they are treated as urgent matters.
If the emergency service request is determined not to be an emergency by a Kolter Representative or contractor while at the residence this may be subject to after hour service fees.
If your request is determined not to be an emergency by a Kolter Representative, but you would still like to handle your request as an emergency service request you will be responsible for all after hour, weekend, or holiday service fees for that service call.
Please note that if a service (electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages. If the property management team is available contact them for immediate help and updates on service in your area. Your local providers contact information can be found on the Kolter Care home page. Under the Residence Information section click on your community for the local provider contact information.